Terms of Service

Because clarity is a form of care.

Welcome to Dreemo Sleep. By visiting or purchasing from our website (dreemosleep.store), you agree to the terms below.
We’ve written them clearly so you know exactly what to expect — no fine print, no hidden traps, just straightforward understanding.

Overview

This website is operated by Dreemo Sleep.
Throughout the site, the terms “we”, “us”, and “our” refer to Dreemo.
By using our website or purchasing a product, you agree to our Terms of Service, Privacy Policy, and any additional conditions referenced here.
These terms apply to all site visitors, customers, and contributors of content, information, and services.

Use of Our Website

You may use our website only for lawful purposes and in accordance with these terms.
You must not use our products or content for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone who violates our terms or attempts to disrupt our systems.

Products & Availability

All Dreemo products are subject to availability.
We do our best to ensure that stock information, images, and descriptions are accurate and updated.
If a product becomes unavailable after purchase, we’ll notify you immediately and issue a full refund.
Colors and textures may vary slightly depending on lighting and device screens, but every Dreemo piece is crafted with the same level of care and quality.

Pricing & Payment

All prices listed on dreemosleep.store are shown in USD unless otherwise stated.
We reserve the right to adjust pricing or promotional offers at any time.
Accepted payment methods include Visa, Mastercard, American Express, Shop Pay, PayPal, Amazon Pay, and USTC (USD Stable Coin).
All transactions are processed securely through encrypted gateways.
By submitting payment, you represent that you are authorized to use the provided method.

Order Confirmation & Cancellations

After placing an order, you’ll receive an email confirming the details.
If you notice any mistakes, contact us within 12 hours at support@dreemowellness.store so we can make corrections before dispatch.
Once the order has shipped, cancellations are no longer possible.
In the rare event that we cancel an order (due to stock or payment issues), you’ll be fully refunded immediately.

Shipping & Delivery

We process orders within 24–48 hours (excluding weekends and holidays).
Delivery times vary by region:

  • United States: 6–10 business days

  • Europe: 5–10 business days

  • Australia: 5–10 business days

  • Rest of the World: 8–13 business days

For more details, visit our Shipping & Delivery page.
We are not responsible for delays caused by customs, natural events, or carrier disruptions, but we will assist you promptly with tracking and updates.

Returns & Exchanges

If you’re not satisfied with your Dreemo product, you can return or exchange it within 30 days of delivery.
To start a return, contact us at support@dreemowellness.store   with your order number.
All returns are subject to our Returns & Exchanges policy.
Refunds are processed within 5–7 business days after receiving and inspecting your item.

Warranty

All Dreemo devices come with a 1-year limited warranty that covers manufacturing or performance defects.
The warranty does not cover accidental damage, misuse, or unauthorized repairs.
For more information, contact our support team for personalized assistance.

Intellectual Property

All content on this website — including images, text, logos, and graphics — is the property of Dreemo Sleep or its partners.
You may not copy, distribute, or use any materials from our site without prior written consent.
Use of our trademarks or imagery without permission is strictly prohibited.

Limitation of Liability

Dreemo is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
Our devices are designed for comfort and relaxation but are not medical products and should not replace professional advice or treatment.
By using our products, you acknowledge and accept this limitation.

Third-Party Links

Our site may contain links to third-party services (such as payment processors or shipping providers).
We are not responsible for the privacy practices or policies of those external sites.
We recommend reading their terms before engaging with them.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.
We only collect and use data necessary to fulfill your order and improve your experience.

Indemnification

You agree to indemnify and hold harmless Dreemo and its affiliates, partners, and employees from any claims arising from your breach of these Terms or misuse of our products.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.
The most recent version will always be available on this page.
By continuing to use our website, you agree to the latest Terms of Service.

Contact Us

If you have questions about these Terms, contact us at:
support@dreemowellness.store

Calm clarity, transparent service, and fair policies — that’s our commitment to you.