Questions & Support

We’re here to make calm, simple.

Whether you’re tracking an order, exploring how to use your Dreemo device, or just need a little guidance — our team is always close.
Every response comes from a real person, not an auto-reply.

Shipping & Delivery

When will my order arrive?
All Dreemo orders are prepared and shipped within 24–48 hours of purchase.
Estimated delivery times are:

  • United States: 6–10 business days

  • Europe: 5–10 business days

  • Australia: 5–10 business days

  • Rest of the World: 8–13 business days
    You’ll receive tracking details by email once your order leaves our studio.

Can I edit my shipping address?
Yes — if your parcel hasn’t been dispatched yet. Contact us within 12 hours of ordering, and our team will update it for you.

Returns & Exchanges

Can I return or exchange an item?
Absolutely. If your Dreemo product doesn’t feel right, reach out within 30 days of delivery for a return or exchange.
We’ll handle everything smoothly, with no forms or waiting weeks for approval.

What if my item arrives damaged?
Rare, but possible. Send us a quick photo and your order number — we’ll ship a replacement immediately at no cost.

Warranty & Safety

Do Dreemo products include a warranty?
Yes. Every device is protected by a 1-year limited warranty covering any manufacturing or performance defect.
If something isn’t perfect, we’ll repair or replace it quickly and keep you informed along the way.

Are Dreemo products safe for all ages?
Dreemo devices are designed for adult relaxation. Children under 12 or anyone with medical conditions should consult a doctor before use.

Power & Charging

Can I use my Dreemo device while charging?
For safety, only use your Dreemo when it’s fully charged and unplugged. This keeps temperature control stable and protects battery life.

What type of power source is compatible?
All Dreemo products use standard 5 V USB input — safe with travel adapters, laptops, and certified chargers.

Orders & Payment

Do you ship internationally?
Yes. We ship to most regions in North America, Europe, and Asia, with tracking provided for every order.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, PayPal, Amazon Pay, and USTC (USD Stable Coin).
All payments are securely encrypted and confirmed instantly by email.

Product Use

How long should I use Dreemo products at a time?
Each device includes an automatic 15-minute shut-off for safety and optimal comfort. You can restart sessions anytime.

Can I use multiple Dreemo devices together?
Yes — they’re designed to complement each other. Use your hand, neck, and foot devices in sequence or together for full-body balance.

Still Need Help?

If your question isn’t here, our support team is ready to help 7 days a week.
Email support@dreemowellness.store  — we reply within 24 hours because calm service shouldn’t make you wait.

At Dreemo, help isn’t a ticket number — it’s a conversation built on care.