Returns & Exchanges

Because comfort should never feel complicated.

Every Dreemo piece is crafted to bring warmth, relaxation, and ease.
If something isn’t quite what you expected, we’ll make it right — gently, quickly, and without friction.
We understand that real luxury means more than a product; it means being cared for every step of the way.

Our Approach

We believe returning or exchanging an item should feel just as simple and calm as buying it.
From the moment you reach out, you’ll be in touch with a real person from our care team — no automated responses, no forms that lead nowhere.
We listen first, act second, and always handle each case with empathy and attention.
Our process is structured, but flexible. Every situation is different, and we’ll always look for the most considerate outcome.
Our promise is to keep your trust, not your receipt.

Return Window

You have 30 days from the date of delivery to request a return or exchange.
We know life gets busy, and sometimes things take time — that’s why we built in a generous window to make the process easy for you.
Your product should be in its original condition, with packaging and all included accessories.
If your item has been gently used, we still encourage you to reach out — we assess each return with fairness, not rigid policy.
Our goal is always to make sure you leave the experience feeling taken care of, not questioned.

How to Start a Return

To begin, email us at support@dreemowellness.store  with your order number, your name, and a short note about what you’d like to do.
You don’t need to explain too much — just enough for us to guide you.
Once your request is received, our team will reply within 24 hours with clear, step-by-step instructions.
We’ll send you a prepaid return label if your case qualifies, and we’ll keep you updated until the return is processed.
We want you to feel supported, not stuck in a process.

Refunds

After your item arrives back at our facility, it’s inspected carefully within 48 hours.
Once approved, your refund will be issued automatically to your original payment method.
Most refunds appear within five to seven business days, depending on your bank or payment provider.
You’ll receive a confirmation email the moment your refund is complete — no need to chase updates or send reminders.
We believe peace of mind should last beyond the purchase.

Exchanges

Sometimes you just need a different color, model, or version — we get that.
If you’d like an exchange, we’ll reserve your new item the moment your request is approved so it doesn’t go out of stock while your return is on the way.
Once we receive your return, your replacement ships immediately with tracking details sent straight to your inbox.
We handle exchanges as seamlessly as possible — it should feel like a continuation, not a restart.

Damaged or Defective Items

While every Dreemo product is tested for quality before shipment, we recognize that occasional defects or transit damage can occur.
If your item arrives damaged, send us a photo of the issue and your order number.
Our care team will verify the problem and ship a replacement immediately, at no cost to you.
We won’t ask you to jump through hoops — our focus is on restoring your comfort quickly.
For us, trust isn’t earned with forms and policies; it’s earned with how fast we make things right.

Non-Returnable Items

For hygiene and safety reasons, certain items that have been heavily used or modified may not be eligible for return.
This helps us maintain high standards for every Dreemo product that reaches our customers.
Still, we review every situation personally — if something is borderline, we’ll always choose fairness.
We care more about relationships than rigid rules.

Shipping Costs for Returns

If the return is due to a product defect or a mistake on our end, Dreemo covers all shipping costs.
For returns related to personal preference, we may deduct a small shipping fee from the final refund.
We keep these costs as transparent as possible — no hidden deductions, no confusing fine print.
Luxury service means clarity, even in the details.

Our Promise

At Dreemo, we believe that comfort extends beyond what you buy — it’s how you’re treated afterward.
Every email, every replacement, every refund is handled with the same care as the products themselves.
Our goal is simple: to make sure your experience feels calm, fair, and human.
That’s how Dreemo defines luxury — not through perfection, but through genuine attention and ease.