Shipping & Delivery
From our hands to yours — handled with care, precision, and calm.
Every Dreemo order is packed thoughtfully and shipped securely so your experience feels effortless from start to finish.
Our process is built on trust — clear timelines, transparent communication, and the quiet reliability that defines true comfort.
Processing Time
Each order is prepared within 24–48 hours of purchase, excluding weekends and public holidays.
Before leaving our facility, every Dreemo product is inspected, cleaned, and packaged by hand to ensure that it arrives in perfect condition.
Once shipped, you’ll receive a detailed tracking link directly in your inbox — so you can follow your order’s journey without uncertainty or delay.
Our goal isn’t speed for the sake of speed; it’s careful efficiency that protects both your product and your peace of mind.
Estimated Delivery Times
We ship globally with trusted logistics partners.
Average delivery times are as follows:
- United States: 6–10 business days
- Europe: 5–10 business days
- Australia: 5–10 business days
- Rest of the World: 8–13 business days
We do our best to deliver within the estimated time frame, but small variations can occur during busy seasons or due to customs procedures.
You’ll be informed at every stage, because nothing is more important than clarity.
Order Tracking
When your order ships, you’ll receive an email with a tracking number and courier link.
You can monitor progress anytime, from the moment it leaves our facility until it reaches your doorstep.
If tracking seems inactive or delayed, give it 24–48 hours — sometimes carriers take a short while to update their systems.
If it remains unclear after that, just email us at support@dreemowellness.store and we’ll follow up directly with the carrier on your behalf.
You’ll never be left wondering where your order is.
Shipping Fees
We offer free shipping on all orders over $50.
For smaller purchases, a minimal shipping fee applies and is calculated at checkout based on your region.
There are no hidden costs, no surprise surcharges — only transparent, fair pricing designed to keep your experience simple and predictable.
Every order, regardless of size, is packed and protected with equal care.
Packaging Standards
Dreemo packaging is minimalist, protective, and eco-conscious.
Your order arrives in recyclable materials, designed to keep your product safe without unnecessary bulk or waste.
Each parcel is sealed and verified before dispatch, so your unboxing experience feels as clean and composed as your purchase.
Customs & Duties
For international orders, local customs authorities may apply import duties or taxes depending on your region.
These fees, if applicable, are not included in your purchase price.
We do our best to minimize such charges by following local shipping guidelines and accurate product labeling.
If your parcel is held by customs, our support team will assist you immediately with all required details.
Delivery Issues
If your order arrives late, damaged, or appears lost in transit, don’t worry — you’re protected.
Contact our care team with your order number and a brief description of the issue.
We’ll investigate directly with the carrier and arrange a replacement or refund depending on your preference.
We handle every concern personally, not through automated systems, because your comfort deserves more than a generic response.
Even in rare delivery complications, you can expect calm, professional resolution without unnecessary back-and-forth.
Shipping Partners
We work exclusively with reputable global carriers such as USPS, FedEx, and DHL, chosen for their consistency, safety standards, and transparency.
Our team tracks shipments internally to ensure smooth delivery across every region.
You can rest easy knowing your order is always traceable and protected — from our hands to yours.
Our Promise
Shipping should feel invisible — smooth, reliable, and effortless.
That’s why we built our delivery system around care, not speed.
Every order that leaves our hands is a reflection of our brand: calm, deliberate, and built to earn your trust.
If something ever goes wrong, we don’t just fix it — we make sure it feels right.
Because in the world of Dreemo, luxury isn’t rushed — it’s refined.
